We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. For specific details, please refer to our payment information during checkout.
Do you offer international shipping?
Currently, we primarily serve customers within the Middle East region. However, we are continually expanding our reach. Please check our shipping information page for the latest updates on international shipping availability.
What is your shipping policy?
Our shipping policy includes information on shipping rates, delivery times, and any restrictions that may apply. We strive to ensure timely delivery of your orders while maintaining transparency throughout the shipping process.
What is your return and refund policy?
Our return and refund policy outlines the process for returning products and requesting refunds. We want you to be completely satisfied with your purchase, and our policy is designed to facilitate hassle-free returns and refunds within specified guidelines.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our designated courier service.
Are all products on your website authentic?
Yes, we guarantee the authenticity of all products sold on our website. We source our merchandise directly from reputable suppliers and authorized distributors to ensure the highest quality and authenticity standards.
How can I contact customer support?
You can reach our customer support team via email at [insert email address] or through our contact form on the website. We strive to respond to all inquiries promptly and provide assistance to address any concerns or questions you may have.
Do you offer gift wrapping services?
At this time, we do not offer gift wrapping services. However, we are continuously exploring ways to enhance the shopping experience for our customers, so please stay tuned for any updates or additions to our services.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure prompt delivery. Therefore, modifications or cancellations may not be possible after an order has been placed. Please contact our customer support team as soon as possible if you need assistance with your order.
Do you have a physical store location?
Currently, Ebalii operates exclusively as an online store. We do not have physical retail locations. However, our online platform offers a convenient and secure shopping experience accessible from anywhere in the Middle East.
If you have any additional questions or require further assistance, please don't hesitate to reach out to us. We are here to help and ensure that your shopping experience with Ebalii is enjoyable and satisfactory.
english
