At Ebalii, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please review our refund policy below:

1. Eligibility for Refunds:

   • You may request a refund for any product purchased from Ebalii within 10 days from the date of delivery.
   • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Refund Process:

   • To initiate a refund, please contact our customer support team at [insert contact information] within the 10-day period.
   • Our team will guide you through the process and provide you with a return authorization if your request meets our refund policy criteria.
   • Once the returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

3. Non-Refundable Items:

   • Certain products may not be eligible for refunds, such as perishable goods, personalized items, or items marked as final sale. Please check the product description carefully before making a purchase.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
   • We recommend using a trackable shipping service for returns to ensure that we receive your item.

5. Exchanges:

   • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.

6. Cancellation Policy:

   • Orders can be canceled within 24 hours of purchase. Once the order has been processed and shipped, it cannot be canceled.

7. Contact Us:

   • If you have any questions about our refund policy, please feel free to contact us at [insert contact information]. Our customer support team will be happy to assist you.

By shopping at Ebalii, you agree to abide by the terms of our refund policy outlined above. We value your trust and strive to provide a hassle-free shopping experience for all our customers. Thank you for choosing Ebalii!